Terms of service
BLOOMINBAG – TERMS OF USE AND SALE
Last updated: August 3, 2026
1. Seller and Contact Information
This website and the BloominBag brand are operated by the following company:
Legal Company Name: Asmin Çanta San. Tic. Ltd. Şti.
Brand: BloominBag
Address: Atatürk Mahallesi, 3. Cadde, Kardelen Sitesi, Istanbul, Türkiye
Email: info@bloominbag.com
Website: www.bloominbag.com
In these Terms, “BloominBag,” “we,” “us,” or “the company” refers to Asmin Çanta San. Tic. Ltd. Şti.; “customer,” “user,” or “you” refers to the person using the website or placing an order.
2. Scope and Acceptance of the Terms
These Terms of Use and Sale apply to the use of the BloominBag.com website and to product sales made through the website.
By using the website or placing an order, you acknowledge that you have read and accepted these Terms, the pre-contract information relating to the relevant order, and the other policies published in the store.
Your rights arising from mandatory consumer protection legislation remain unaffected. Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be restricted under applicable law.
3. User and Customer Accounts
The information you provide when placing an order must be accurate, current, and complete.
Delays or additional costs resulting from incorrect or incomplete contact, delivery, or billing information may be charged to the customer to the extent permitted by applicable law.
You are responsible for maintaining the security of your customer account and access credentials. If you believe that your account has been used without authorization, you must contact us immediately at info@bloominbag.com.
A person placing an order must have the legal capacity to enter into a contract or, where required, must have the consent of their legal representative.
4. Product Information
The main characteristics, dimensions, materials, colors, personalization options, and sale prices of products are stated on the relevant product page.
We aim to display product photographs as accurately as reasonably possible. However, minor variations in color, texture, and grain may occur due to screen settings, lighting conditions, and the distinctive characteristics of natural materials such as genuine leather and suede.
Natural variations in grain, tone, texture, and surface appearance that may be present in genuine leather and suede products form part of the natural character of the material and do not, by themselves, constitute a manufacturing defect.
5. Prices and Taxes
Product prices are applied in the currency and with the tax information displayed on the website at the time the order is placed.
Where delivery charges, customs duties, import taxes, or other additional costs apply, these will be stated during checkout or in the conditions applicable to the relevant market.
If a product price is found to have been displayed incorrectly due to an obvious technical error, typographical error, or system malfunction, the customer will be informed. The order may proceed if the customer accepts the correct price, or it may be canceled without charge and any amount already collected will be refunded.
6. Placing an Order
Receipt of your order is confirmed by an order notification sent to the email address provided during checkout.
BloominBag reserves the right to refuse or cancel an order where there are legitimate reasons, including an inability to verify payment, unavailability of the product, an obvious pricing error, security or fraud concerns, or material omissions in the order information.
If an order is canceled, any amount already collected will be refunded to the customer within the period and by the method required under applicable law.
A different product will not be supplied as a substitute for an out-of-stock product without the customer’s express consent.
7. Payment
The payment methods available in the store are displayed on the checkout page.
Payment transactions are subject to the security procedures of the relevant payment service provider and bank. BloominBag does not directly store the customer’s card details; payment information may be processed by authorized payment service providers.
For installment transactions, the manner and timing in which a refund appears on the card may vary depending on the practices of the relevant bank or payment service provider. BloominBag processes approved refunds in accordance with the payment method originally used.
8. Shipping and Delivery
Order preparation times, estimated delivery periods, shipping methods, and international delivery conditions are explained in the Shipping Policy.
Unless expressly agreed otherwise, orders will be dispatched within the period prescribed by applicable consumer legislation.
If delivery becomes impossible, the customer will be informed within the period required by law and any amount collected will be refunded within the applicable statutory period.
The customer’s acceptance of the package does not remove any statutory rights relating to damage, defects, or non-conformity discovered after delivery.
9. Order Cancellations
A cancellation request may be submitted through the customer account for eligible orders that have not yet been fulfilled.
Submitting a cancellation request does not mean that the order has been automatically canceled. The request will be reviewed and the outcome will be communicated to the customer.
Orders for which personalization or custom production has already begun may be excluded from cancellation, depending on the applicable law and the stage of production.
10. Right of Withdrawal and Returns
The customer’s right of withdrawal, return period, return procedure, method of sending the product back, and refund conditions are explained in detail in the Return and Refund Policy.
Customers in Türkiye purchasing as consumers may, subject to statutory exceptions, exercise their right of withdrawal without giving any reason within 14 days of receiving the product.
A withdrawal notice may be submitted through the customer account, by email, or through another durable medium permitted by applicable law.
After the withdrawal notice has been submitted, the product must be returned within the applicable statutory period.
For eligible returns within Türkiye, the Yurtiçi Kargo return agreement code 1191948359 stated in the pre-contract information may be used. When this carrier and code are used, the customer does not pay the return shipping charge at the carrier branch.
Returns and refunds are processed in accordance with applicable consumer legislation and the published Return and Refund Policy.
11. Personalized Products
The statutory right of withdrawal may not apply to products made according to the customer’s instructions or personal requirements and which are clearly personalized.
This may include products for which the personalization process has been completed, such as:
- Products bearing a name or initials
- Products with laser engraving
- Products bearing a customer-provided logo or emblem
- Products made with custom printing or custom dimensions
- Products prepared differently from their standard form at the customer’s request
Selecting only one of the standard color, size, or model options does not, by itself, constitute personalization unless the product is otherwise made specifically for that customer.
The personalized-product exemption from the right of withdrawal does not affect the customer’s statutory rights where the product is faulty, damaged, incorrect, or different from what was ordered.
12. Faulty, Damaged, or Incorrect Products
If a product is delivered faulty, damaged, incomplete, or different from what was ordered, the customer may contact BloominBag at info@bloominbag.com.
To assess the request, BloominBag may ask for the order number, a description of the issue, and photographs showing the product.
Under applicable law, the customer’s available remedies—including repair, replacement with a non-defective equivalent, a reduction in price, or termination of the contract—remain unaffected.
Any voluntary care, inspection, or repair service offered by BloominBag does not replace or restrict the customer’s mandatory statutory rights.
Damage caused by normal wear and tear, misuse, unsuitable cleaning, unauthorized intervention, accidents, or storage contrary to the product care instructions may fall outside the scope of free repair or replacement.
13. Intellectual Property Rights
The trademarks, logos, product designs, texts, photographs, graphics, videos, and other content available on BloominBag.com belong to BloominBag or the relevant rights holders.
Such content may not be reproduced, published, modified, distributed, or used for commercial purposes without prior written permission.
14. Prohibited Uses
The website may not be used for the purpose of:
- Engaging in unlawful activities
- Breaching the security of the website
- Transmitting malicious software or code
- Using another person’s identity or payment information without authorization
- Infringing intellectual property rights
- Creating misleading, fraudulent, or bad-faith orders
Where such activities are identified, access may be restricted, orders may be canceled, and the matter may be reported to the competent authorities where necessary.
15. Personal Data and Privacy
The processing, storage, and transfer of personal data, as well as the customer’s rights, are governed by the Privacy Policy, the KVKK Information Notice, and applicable data protection legislation.
Marketing communications are sent only where the required consent has been obtained or where permitted under applicable law.
16. Force Majeure
Natural disasters, war, terrorism, epidemics, strikes, acts of public authorities, significant disruptions to transport or communication systems, and similar events beyond the reasonable control of the parties may be treated as force majeure events.
Where obligations cannot be performed due to force majeure, the parties will act in accordance with applicable law. Force majeure provisions do not remove the customer’s mandatory statutory rights.
17. Limitation of Liability
BloominBag does not exclude liability for consumer rights that cannot lawfully be restricted, liability for faulty goods, or obligations arising from its own fault under applicable law.
Any liability arising from the use of the website or from an order will be assessed according to the circumstances of each individual case and to the extent permitted by applicable law.
18. Changes to These Terms
These Terms may be updated to reflect changes in legislation, store operations, or the services provided.
The current version will apply to transactions taking place after the updated Terms have been published on the website. Mandatory consumer rights and contractual provisions applicable at the time an order was placed remain unaffected.
19. Governing Law and Disputes
Consumers in Türkiye may apply, depending on the value of the dispute and the monetary thresholds announced each year, to the Consumer Arbitration Committee or Consumer Court located in their place of residence or in the place where the consumer transaction was carried out.
For consumers residing outside Türkiye, any mandatory consumer protection provisions applicable in their country of residence remain unaffected.
20. Contact
For questions concerning these Terms, orders, or customer rights:
Email: info@bloominbag.com
Website: www.bloominbag.com
