Refund policy
RETURNS, REFUNDS AND CANCELLATIONS POLICY
ORDER PROCESSING AND DELIVERY
Orders placed through BloominBag.com are normally dispatched within 2 business days.
Once your order has been dispatched, the tracking information will be sent to the email address provided with your order. Please ensure that your email address and delivery details are correct.
Estimated delivery times may vary depending on the destination, carrier workload, customs procedures and circumstances beyond our reasonable control.
GENERAL RETURN CONDITIONS
You may submit a return request within 14 days of receiving your order, subject to the conditions and statutory rights described below.
Returned products must be securely packaged and must include all accessories, dust bags, gift packaging and other components supplied with the product, where reasonably possible.
You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics and functionality. You may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary for inspection.
Products showing signs of excessive use, washing, stains, dirt, perfume, cosmetic marks, damage, deformation or missing accessories may be subject to a reduction in the refund amount or may not qualify for a discretionary return, to the extent permitted by applicable law.
The absence of the original packaging does not, by itself, remove any statutory right of withdrawal. However, customers are responsible for packaging returned products securely to prevent damage during transport.
HOW TO REQUEST A RETURN OR CANCELLATION
You may submit a return request, or a cancellation request for an order that has not yet been fulfilled, through your customer account:
Returns & Cancellations
Cancellation requests can only be submitted before the order has been fulfilled. Submission of a request does not automatically cancel the order. The request will be reviewed and confirmed by BloominBag.
You may also contact us at info@bloominbag.com for assistance.
RETURNS FROM TÜRKİYE
Returns from Türkiye should be sent through Yurtiçi Kargo using BloominBag return agreement code:
1191948359
You will not normally be required to make a payment at the Yurtiçi Kargo branch when using this code.
Where permitted by applicable law and disclosed before purchase, the direct return shipping cost for a change-of-mind return may be deducted from the refund amount.
If the product is faulty, damaged, incorrectly supplied or materially different from the product ordered, reasonable return shipping costs will be covered by BloominBag.
Returns sent through another carrier must be sent with tracking. Unless otherwise required by law, any additional shipping cost resulting from the use of another carrier will be the customer’s responsibility.
Please retain your return shipment receipt and tracking information until the return has been completed.
PERSONALIZED AND CUSTOM-MADE PRODUCTS
Products made according to the customer’s specifications or clearly personalized—including products completed with laser engraving, a name, initials, a logo, special printing or another custom marking—cannot normally be returned or exchanged due to a change of mind.
This exception does not apply to the standard, non-personalized version of the same product.
The personalized-product exception does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or materially different from what was ordered.
EXCHANGES
BloominBag does not currently offer direct product exchanges.
To select another product, color or size, please return the eligible product in accordance with this policy and place a new order.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your order arrives faulty, damaged, incomplete or different from the product ordered, please contact us promptly at info@bloominbag.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the relevant defect or damage
- Photographs of the external packaging where transport damage is involved
Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction or a refund.
Any voluntary 90-day repair or assessment service offered by BloominBag is an additional commercial service and does not restrict or replace the customer’s statutory rights regarding faulty goods.
Damage resulting from misuse, accidents, improper cleaning, unsuitable storage, normal wear and tear or unauthorized repairs may fall outside the scope of free repair or replacement.
REFUNDS
After the returned product has been received and inspected, we will notify you of the outcome of the return request.
Approved refunds will be issued to the original payment method within the period required by applicable law. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Where applicable, return shipping costs or reductions reflecting loss of product value may be deducted from the refund, provided that such deductions are permitted by applicable law.
Any refund of the original delivery charge will be handled in accordance with the consumer laws applicable to the customer’s location.
EU AND UNITED KINGDOM CUSTOMERS – RIGHT OF WITHDRAWAL
If you are purchasing online as a consumer in the European Union or the United Kingdom, you generally have the right to withdraw from your purchase without giving a reason within 14 days from the day after the last item in your order is delivered.
If the final day of the withdrawal period falls on a non-working day, the deadline may be extended until the next working day where required by applicable law.
Submitting a withdrawal or cancellation request
You may submit a return request, or a cancellation request for an order that has not yet been fulfilled, through your customer account:
Returns & Cancellations
You may also notify us clearly of your decision to withdraw by contacting info@bloominbag.com.
Returning the product
After informing us of your decision to withdraw, you must return the product without undue delay and no later than 14 days after submitting your withdrawal notice.
Return shipping costs
For change-of-mind returns, the direct cost of returning the product is normally the customer’s responsibility where the customer was informed of this responsibility before purchase.
If the product is faulty, damaged, incorrectly supplied or not as described, BloominBag will cover reasonable return shipping costs.
Refund timing
We will process the applicable refund within 14 days of receiving your withdrawal notice.
We may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
The refund will be issued using the original payment method unless another method has been expressly agreed.
Where required by law, the refund will include the cost of the least expensive standard delivery option offered for the original order. Additional amounts paid for express, premium or upgraded delivery are not refundable beyond the cost of standard delivery.
If you checked out using only a phone number, please use the link in your SMS order confirmation to submit a return or cancellation request.
Condition and inspection of products
You may inspect the product in the same manner that you would reasonably be permitted to inspect it in a physical store.
You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Personalized products
Goods made according to the customer’s specifications or clearly personalized—including completed laser engraving, names, initials, logos or other custom markings—may be exempt from the statutory right of withdrawal.
This exemption does not affect your statutory rights where the personalized product is faulty, damaged, incorrectly supplied or not as ordered.
CONTACT
For return, refund, cancellation or product-related questions, please contact:
Email: info@bloominbag.com
Website: www.bloominbag.com
