Shipping policy

SHIPPING AND DELIVERY POLICY

ORDER PROCESSING

Orders placed through BloominBag.com are normally prepared and dispatched within 2 business days after the order has been confirmed.

Once your order has been dispatched, the tracking information will be sent to the email address provided during checkout.

Orders placed on weekends or public holidays will be processed on the next business day.

DELIVERY

Orders are delivered to the shipping address provided by the customer during checkout.

Please ensure that your name, telephone number, email address and delivery address are complete and accurate before submitting your order. BloominBag cannot be held responsible for delays or additional delivery costs resulting from incomplete or incorrect information supplied by the customer.

Unless a different delivery period has been expressly agreed or displayed during checkout, products will be delivered without undue delay and no later than 30 days after the order is confirmed, subject to applicable consumer law.

Estimated delivery times are provided for guidance only and may vary depending on:

  • The delivery destination
  • Carrier workload
  • Weekends and public holidays
  • Customs procedures
  • Adverse weather conditions
  • Natural disasters
  • Public emergencies
  • Circumstances outside BloominBag’s reasonable control

Any statutory rights available to the customer in the event of delayed or failed delivery remain unaffected.

DELIVERY TO REMOTE AREAS

In locations where the carrier does not provide regular door-to-door delivery, the shipment may be held at the nearest carrier branch or delivered following telephone notification.

The customer may be required to collect the shipment from the relevant carrier location.

UNSUCCESSFUL DELIVERY

Where delivery cannot be completed because:

  • The recipient is unavailable
  • The recipient refuses the shipment without a valid reason
  • The address is incomplete or incorrect
  • A person or organization designated by the customer refuses delivery

the order may be returned to BloominBag.

Where permitted by applicable law, additional shipping costs resulting from an incorrect address, failed delivery or repeated delivery attempt may be charged to the customer.

DELAYED OR MISSING SHIPMENTS

If your order has not arrived within the estimated delivery period shown in your order confirmation or tracking information, please contact:

info@bloominbag.com

Please include your order number and tracking number so that we can investigate the shipment with the carrier.

DAMAGED PACKAGES

Please inspect the external condition of the package at the time of delivery.

If the package appears visibly damaged, opened, crushed, wet or tampered with:

  1. Ask the carrier representative to prepare a damage report.
  2. Take clear photographs of the package before opening it.
  3. Where appropriate, refuse delivery of the visibly damaged shipment.
  4. Contact BloominBag as soon as possible at info@bloominbag.com.

If the carrier representative states that the external package is undamaged but you remain concerned, you may request that the condition of the package be recorded before accepting delivery.

Accepting the package does not remove your statutory rights if the product is later found to be faulty, damaged or different from what was ordered.

Please retain the packaging, shipping label, photographs and any carrier report until your claim has been resolved.

INTERNATIONAL SHIPPING

International orders may be subject to customs inspections, import duties, taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs clearance procedures may cause delays beyond the estimated delivery period. BloominBag does not control customs authorities or their processing times.

The customer is responsible for ensuring that the products ordered can legally be imported into the destination country.

CONTACT

For questions concerning shipping, tracking, delivery delays or damaged packages, please contact:

Email: info@bloominbag.com
Website: www.bloominbag.com